Privacy policy for Melbet Nigeria
This privacy policy explains how Otrada Hospitality Limited, the operator of Melbet Nigeria under Lagos State Lotteries and Gaming Authority licence No LSLGA/OP/OSB/MBO21222, collects, uses, stores and protects personal data belonging to players in Nigeria. By registering an account or using the Melbet Nigeria platform, you agree to the data practices described here. This policy was last reviewed in December 2022 and is updated whenever regulatory requirements change.
Data we collect and why
Melbet Nigeria collects personal data at registration and during normal account use. Registration data includes your full name, date of birth, phone number, email address and a government-issued ID number such as your NIN or BVN. This data is required to verify that you are 18 or over and reside in Nigeria, as mandated by the LSLGA licensing conditions. During KYC verification, you also submit a scanned copy of an accepted identity document and a selfie, both of which are processed within 48 hours and stored securely.
Transaction data covers every deposit and withdrawal made through OPay, PalmPay, Kuda Bank, Flutterwave, Paga, Visa, Mastercard or Tether. Each transaction record includes the amount in Naira, the payment method used, the timestamp and the resulting account balance. Betting activity data records every wager placed, the odds accepted, the market selected and the outcome. Device and session data includes your IP address, browser type and approximate location, which is used to detect fraudulent access and enforce geographic restrictions.
| Data category | Examples | Purpose | Retention period |
|---|---|---|---|
| Identity data | Name, DOB, NIN, BVN | Age and identity verification | 5 years after account closure |
| Transaction data | Deposits, withdrawals in NGN | Payment processing, AML compliance | 7 years (LSLGA requirement) |
| Betting data | Wagers, odds, markets | Account management, dispute resolution | 5 years after last activity |
| Device and session data | IP address, browser, location | Fraud detection, security | 12 months rolling |
Data sharing and third-party processors
Melbet Nigeria shares player data only with parties that are necessary for platform operation. Payment processors including Flutterwave and OPay receive transaction data to execute deposits and withdrawals. Identity verification providers receive your KYC documents to run automated checks against Nigerian national databases. Game content providers such as Pragmatic Play, Evolution and Spribe receive a pseudonymous player identifier and bet history to operate game sessions and calculate RTP outcomes. None of these third parties are permitted to use your personal data for their own marketing purposes.
Melbet Nigeria does not sell personal data to any third party. Data may be disclosed to the LSLGA, the Economic and Financial Crimes Commission (EFCC) or other Nigerian regulatory bodies if required by a lawful order. Players located outside Nigeria are not covered by this policy, and the platform does not knowingly accept registrations from restricted jurisdictions.
Your rights and contact details
As a Nigerian player you have the right to request a copy of the personal data Melbet Nigeria holds about you, to correct inaccurate records and to request deletion of data that is no longer required for regulatory purposes. Deletion requests are processed within 30 days but cannot apply to transaction and identity records that must be retained for 5 to 7 years under LSLGA conditions. You can submit a data request by contacting Otrada Hospitality Limited through the support channels listed on the Melbet Nigeria platform. Complaints about data handling can also be directed to the Nigeria Data Protection Commission (NDPC), which regulates personal data practices across all 36 Nigerian states.
Cookies are used on the Melbet Nigeria website to maintain your session, remember language preferences and measure page performance. Strictly necessary cookies cannot be disabled because they are required for login and secure transactions. Analytics cookies can be declined via the cookie settings panel without affecting your ability to place bets or make deposits.